Frequently Asked Questions (FAQs)

Welcome to Divyncia!
We’re thrilled to have you here. Our mission is to make your handbag shopping experience smooth, enjoyable, and informed. Below, you’ll find answers to common questions about our handbags and store policies. Still need help? Our support team is always ready to assist you.

General Information

1. What is Divyncia?
Divyncia is an online store dedicated to offering high-quality handbags. Our collection showcases timeless designs and elegant styles, carefully crafted to complement any wardrobe with sophistication and charm. Each piece is designed to make a statement—blending function, fashion, and individuality for the modern woman.

2. What kind of products do you sell?

We provide a curated range of high-quality handbags in various materials, styles, and colors—perfect for everyday use, work, special occasions, or elevating your personal style.

Ordering & Payment

3. How can I place an order?
Shopping with us is simple. Just browse our selection, pick the items you like, add them to your cart, and proceed to checkout by entering your shipping and payment details.

4. What payment options are available?
To make your checkout smooth and secure, we accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • Mastercard
  • Visa

5. Is your checkout process secure?
Absolutely. We use SSL encryption to protect your personal and payment information during every transaction.

Shipping & Delivery

6. Do you provide free shipping?
Yes! Shipping is free on all orders—no minimum purchase required.

7. What’s the expected delivery time?

  • Handling Time: 1–2 business days (Monday to Friday)
  • Shipping Time: 5–8 business days (Monday to Friday)
  • Total Estimated Delivery: 6–10 business days
  • Order Cut-off Time: Orders placed after 5:00 PM (EST) are processed the next business day.

8. How can I track my shipment?
Once your order ships, we’ll email you a tracking number. You can also use the "Track Your Order" section on our website.

Returns & Refunds

9. What is your return policy?
If you're not satisfied, you can return your item within 30 days of delivery. The item must be unused, in its original packaging, and include proof of purchase.

10. How do I start a return?
To begin the return process, email us at help@divyncia.com or visit our Returns & Refunds page for step-by-step instructions.

11. When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 7 business days. If you don’t see it within 10 business days, please contact us help@divyncia.com.

Customer Support

12. How can I contact Divyncia?
You can reach us by emailing help@divyncia.com or by visiting the Contact Us page on our website.
Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed

13. Can I update or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it. Please reach out as soon as possible at help@divyncia.com.

Thank you for choosing Divyncia!
We appreciate your trust and look forward to helping you express your style with confidence.

Contact Information:
📌Trade Name:
Divyncia
📞Phone Number: +1 (272) 999-8713
📧Email: help@divyncia.com
📍Business Address:
554 Shoemaker Rd, King of Prussia, Pennsylvania 19406, United States