Return and Refund Policy
Return Window
Customers may request a return within 30 days of order delivery.
Eligibility Criteria
To qualify for a return:
- Items must be unused and in original condition.
- All original tags and packaging must be intact.
- A valid proof of purchase is required.
How to Request a Return
To initiate a return, contact us at help@divyncia.com.
Once approved, a prepaid return shipping label and instructions will be provided.
Return Address:
554 Shoemaker Rd, King of Prussia, Pennsylvania 19406, United States
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, notify us immediately. We will review the issue and provide a resolution.
Exchanges
For exchanges, please return the item and place a new order.
Order Cancellations
To cancel an order, email us at help@divyncia.com before the order ships. If already shipped, follow the return process after delivery.
Refund Timeline
Refunds are issued to the original payment method within 7 business days after the return is received and approved.
If a refund is not received within 10 business days, please contact us at help@divyncia.com.
Shipping & Fees
- All orders ship free of charge within the United States.
- No restocking fees apply.
- Return shipping is also free and covered by Divyncia for all approved returns.
Contact Information:
📌Trade Name: Divyncia
📞Phone Number: +1 (272) 999-8713
📧Email: help@divyncia.com
📍Business Address: 554 Shoemaker Rd, King of Prussia, Pennsylvania 19406, United States